People Support Recruitment - Starting 'em Young

When I grow up, I want to be a CSR!

I saw this little girl tapping on a keyboard at a People Support kiosk. Batang bata pa lang, gusto nang maging Customer Service Representative (CSR).

People Support has two kiosks dubbed "e-station" in Megamall's Cyberzone. Basically, it's an interactive information kiosk for prospect CSRs.

It has a monitor, full audio and video controlled through a keyboard and trackball. It also has a phone on the side, perhaps to make calls to People Support HR.

The video shows the President's plush office, the CSR cubicles, the HR department and other nice offices. The most important one is the recreation area where CSRs decompress after an overnight shift getting screamed at by complaining customers.

Of course they'll only show CSRs who appear to be happy and all smiles. They probably took these footages after a pay raise and at the begining of a shift. No drowsy, bloodshot, eye-baggy faces in this presentation.

I digress a bit: SSS has a couple of info kiosks around malls too. It's supposed to allow SSS members to inquire about contributions, loan qualifications etc. I never got to use it. The kiosk was always out of order. So much for that.

Oh well, little girl, you'll get your turn to be a CSR. And maybe then, you'll be a CSR from home or a CSR at the beach, you'll be multi-lingual, be catering to Americans, Europeans and Mindanaoans, be working in a 24-hour Makati City or Eastwood where CSRs work the graveyard shift and spend their "night-life" watching the sunrise.

- edwin
Greetings to Arbee who, last I heard, was among the senior honchos in the People Support Mafia.

Read: Techie Grrrrl (Part I, Part II), Smart Kid, Globe Gizmo, Techie Lola
Visit: People Support
Search: Call center, Customer Service Representative